IT Trainer and Applications Specialist

Overview

This is a full-time, direct hire position, with a large Dallas law firm. The salary range is $52,000 - $60,000 ( the firm might consider up to 62K). The position requires heavy travel to the firm’s other offices within the U.S. – up to 50% overnight travel may be required. When in Dallas, time will be divided between the Downtown Office and the Data Center located in Richardson.

Must be expert level in MS Office, Windows 2000, Windows 2007 and XP. Must have experience with E-learning (on-line learning platforms). Any previous experience with a document management system a plus. The ideal candidate will be enthusiastic and comfortable presenting to large groups and also working with individuals on a one-on-one basis. One of the responsibilities of the position is conducting New Hire orientations for the Support Staff and the Attorneys. 

Basic Function

This non-exempt position helps coordinate training throughout application rollout lifecycle, from strategic definition to end-of-life planning.

Essential Duites

• Write, edit, and proofread variety of documentation.
• Coordinate schedules with personnel and classroom participants.
• Prepare and maintain documentation pertaining to programming, systems operation and user documentation.
• Translate business specifications into user documentation.
• Plan, write, and maintain systems and user support documentation efforts, including online help screen.
• Participate in, and conduct technical training programs.
• Determines training objectives.
• Write training programs, including outline, text, handouts, and tests, and designs   laboratory exercises.

Other Duties

• Provide backup support to the firm HelpDesk. Perform other related duties as assigned.

Qualifications

• Bachelors Degree Required

• The Trainer/Applications Specialist should have extensive knowledge of Microsoft Word, Excel, PowerPoint, Outlook, iManage, Windows 2000 and XP.

• The Trainer/Applications Specialist must have good oral communication skills. This individual must be able to multi-task and be detail-oriented.

• The ability to communicate effectively with different levels within an organization required.

• This individual must also have good written communication skills and the ability to organize a series of instructional steps into written guidelines. Requires 2-3 years previous training experience.

• Prior experience training in a law firm environment and experience with legal software a plus but not a requirement.

Physical Demands and Working Conditions   

Physical Demands:

Must be able to move around the office up to 30% of the time; Position remains stationary at least 50% of the time; When doing occasional office build outs or system upgrades, might be required to move around up to 100% of the time; This position constantly operates, and occasionally positions, computers and other office productivity machines (e.g., fax machine, copier, printer, etc); Occasionally positions self to set up computers/equipment in the training room and might include underneath desks, up to 15% of the time; Occasionally moves computer equipment weighing up to 25 lbs; This position requires frequent clear communication and exchange of information with the firm attorneys and staff. This position requires occasional work after normal business hours and on weekends.

Working Conditions: 

Office environment. Bi-weekly day travel; up to 50% of overnight travel may be required.

Interested Candidates, please contact:

Katsy Boyd – Recruiter

Boyd & Taylor Resources

214-520-0330 (Oak Lawn/Turtle Creek Area)

kboyd@boydtaylor.com

www.boydtaylor.com

Instructional Designer

Job Description

Pier 1 Imports, North America's largest specialty retailer of decorative home furnishings and gifts, is currently looking for an Instructional Designer to join our ever-growing team.  

The Instructional Designer will develop and deliver training resources that support the growth and competency development of our associates. The chosen candidate will integrate the company Compass, Vision and Values into high quality professional development tools that enable the learner to meet performance goals and achieve business objectives. This designer will develop new materials and transition existing training materials into creative, yet practical learning solutions which will include clear instructional objectives as well as performance testing and evaluation. Additionally, the associate in this role engages audiences in the learning process using advanced facilitation skills and makes the learning interactive, fun and easily transferable to job responsibilities.  

Job Responsibilities:

• End to End Design and Development: Outline lessons, design user interface and other visual media, build storyboards, and write content including exercises, activities, tests and assessment tools for both participant and facilitator.
• Needs Analysis and Research: Interview key stakeholders, internal customers and subject matter experts to determine performance needs and gaps. Gather information through industry best practices and cross functional business partners.
• Facilitation: Facilitate instructor led training on a variety of topics including but not limited to: Situational Leadership II, Situational Self Leadership, Pier 1 Imports Management Development Series and other general management topics. Conducts train the trainer sessions as required.
• Project Management: Formulate time lines and create design documentation to formally structure and manage projects.
• Review and Evaluation Process: Validate design and procedures with internal customers. Evaluate learner performance and customer satisfaction using standard models of evaluation. 

Job Requirements:

• 4-year college degree or equivalent in related field.
• 3 - 5 years of content development and design experience.
• Solid platform/facilitation skills. Ability to deliver training to a wide variety of audiences.
• Experience developing content on topics that fall within the categories of Performance Management, Talent Management, Leadership Development and Talent Acquisition.
• Required Software: Ms Word, Excel and PowerPoint, In Design, Adobe.
• Strong written and verbal communication skills required.
• Knowledge of Situational Leadership II and other Blanchard programs a plus.

If you are interested in this role, please forward your resume to Jennifer Johnson at jljohnson@pier1.com.

Senior Instructional Designer

DESCRIPTION/OBJECTIVE

As a member of a self-directed work team, this position will provide training consultation and support to internal and external Beryl customers by designing, planning, organizing, creating delivering and measuring the effectiveness of training modules/learning solutions for instructor-led, online and blended environments as well as written/electronic job aides.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties may be assigned.

• Develop training plans for internal and external clients.
• Design, develop and maintain multi-purposed courseware using accepted Instructional Systems Design Methodology using a variety of industry tools.
• Develop criteria for all four levels of training evaluation (reaction, learning, behavior, results).
• Develop interactive, multimedia courseware.
• Integrate e-Learning with a Learning Management System
• Develop and maintain subject matter expertise in all Beryl training programs and Beryl’s call handling applications.
• Deliver/Facilitate training sessions as appropriate.
• Compile application design recommendations that support call handling improvements.
• Establish and maintain current SOPs for the Training function.
• Collaborate with internal departments and external Clients to identify client needs and develop training strategies to support them in a professional and effective manner.
• Create professional development initiatives to support continued employee growth.
• Develop training modules that Beryl can offer to clients on a retail basis as a Beryl "product or service."
• Lead cross-functional project teams.
• Mentor other training professionals.

REQUIREMENTS

• Advanced degree or certification in Performance Technology or Instructional Design. 
• 7-10 years of progressive instructional design experience, including elearning.
• CPLP preferred.
• Call center experience preferred.
• Healthcare experience preferred.
• Familiarity with Salesforce.com preferred.
• Familiarity with variety of technologies including Adobe Captivate and WebEX.
• Documented experience in building and executing learning strategies.
• Proven experience with Instructional Design and performance consulting in cross-functional environments and the ability to drive metric improvements.
• Ability to convey the complex instrutional design concepts to internal stakeholders in a manner that they can understand and support.
• Ability to collaborate and estabilsh credibility with busy, non-training professionals.
• Strong leadership and employee relations skills.
• Highly developed verbal and written skills.
• Ability to successfully manage multiple large scale projects.
• Strong facilitation and presentation skills.
• Proficient in Microsoft Office suite of products (Word, PowerPoint, Excel).
• Possess high energy level, initiative and sense of humor.
• Keeps current on industry practies and trends.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk and hear.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

To apply, visit our site at http://www.beryl.net/careers/careers-at-beryl.

Building on its heritage of more than 65 years, Alcon, the global leader in eye care, is the second largest division of the Novartis Group with combined pro-forma sales of more than USD 9.4 billion in 2010. The division was formed by Novartis on April 8, 2011, following the closing of the merger between Alcon and Novartis. The new Alcon Division combines the product portfolios, commercialization capabilities, R&D and talent of Alcon, CIBA VISION and Novartis Ophthalmics. Today, Alcon has more than 22,000 employees with headquarters in Fort Worth, Texas, U.S.A. Alcon’s three businesses - Surgical, Pharmaceutical and Vision Care - meet the diverse needs of eye care professionals and patients offering the widest spectrum of eye care products with operations in 75 countries and products available in 180 markets.  For more information, visit www.alcon.com.

Description:

Develop, plan and execute Alcon Eyecare IT organizational change leadership solutions to meet strategic organizational objectives and drive change through effective communication and training programs, governance and formal and informal consultation.

Responsibilities:

Work with project teams to develop effective training strategies

Change Management:

• Build partnerships with Alcon Eyecare IT project teams and key business users to identify, assess and analyze business requirements and performance objectives in order to recommend and design effective change management solutions
• Serve as change management resource to Alcon Eyecare IT project teams to consult, review, recommend and approve communication and training plans
• Coordinate communication and training decisions and actions with GMA Country Liaison/Advocate to ensure consistent service delivery service to the affiliate

Training/Knowledge Transfer/Knowledge Management

• Design and develop Alcon Eyecare IT internal team and affiliate training programs using an established foundation for curriculum design to provide blended learning solutions for the customer that can be easily updated and repurposed to stay current with software and process changes
• Work closely with Alcon Eyecare IT project teams to drive adoption of “model” programs in the areas of training strategies/deliverables, communication plans and deployment playbooks to ensure consistent and effective knowledge transfer for both internal (Alcon Eyecare IT) and external associates
• Develop best practices to facilitate on-going knowledge transfer programs to drive continuous improvement in effective use of Alcon Eyecare IT virtual teams (i.e. Alcon Eyecare IT Service Center)
  

Communication:

• Recommend/implement continuous improvements in external communication programs to global user community
• Contribute to development and implementation of marketing/communication strategies for Alcon Eyecare IT for internal IT associates
• Facilitate communication via current affiliate-centric programs (release note management, information sessions, newsletters and information forum
• Contribute/manage content for internal communication portal (Nikita) to ensure currency and accuracy of information.

Minimum Qualifications:

• Minimum of Bachelor’s Degree in Management Information Systems, Corporate Training, or equivalent as relevant to discipline. Master’s Degree preferred.
• 6-8  years of broad experience in information systems/management (Grade 20) and 8-10 years (Grade 21)
• Solid command of ADDIE and Rapid Instructional Design principles and demonstrated skills developing instructor-led and web-based training products
• Ability to effectively communicate thoughts/concepts/information clearly, in both verbal and written form. 
• Ability to interpret technical documentation (process, entity relationship diagrams, report specifications) to create user-based documentation (training guides, job aids, etc.)
• Excellent communication, presentation and facilitation skills to lead groups and instruct classes; analyze communication barriers and provide direction to training participants ; ability to adapt presentation style to ensure learning needs are met
• Ability to prioritize multiple activities and objectives in a rapidly changing environment and deliver quality service; manage time effectively and meet deliverable deadlines
• Proven effective project management skills, ability to lead project teams and consistently drive for results
• Ability to quickly learn new concepts, systems and processes and comfortable in a fast paced environment, working across multiple projects simultaneously
• Demonstrates adaptability; works effectively in faces of stress, ambiguity, difficult situations and changing priorities to lead change within the IT organization

Alcon is an Equal Opportunity Employer committed to quality through diversity. Pre-employment drug testing.

Submit applications to www.alconcareers.com.

Information Specialist, Training & Communication

Building on its heritage of more than 65 years, Alcon, the global leader in eye care, is the second largest division of the Novartis Group with combined pro-forma sales of more than USD 9.4 billion in 2010. The division was formed by Novartis on April 8, 2011, following the closing of the merger between Alcon and Novartis. The new Alcon Division combines the product portfolios, commercialization capabilities, R&D and talent of Alcon, CIBA VISION and Novartis Ophthalmics. Today, Alcon has more than 22,000 employees with headquarters in Fort Worth, Texas, U.S.A. Alcon’s three businesses - Surgical, Pharmaceutical and Vision Care - meet the diverse needs of eye care professionals and patients offering the widest spectrum of eye care products with operations in 75 countries and products available in 180 markets.  For more information, visit www.alcon.com.

Description:

Develop, plan and execute Alcon Eyecare IT organizational change leadership solutions to meet strategic organizational objectives and drive change through effective communication and training programs, governance and formal and informal consultation.

Responsibilities:

• Work with project teams to develop effective training strategies

Training/Knowledge Transfer/Knowledge Management:

Communication:

• Contribute to development and implementation of marketing/communication strategies for Alcon Eyecare IT for internal IT associates
• Facilitate communication via current affiliate-centric programs (release note management, information sessions, newsletters and information forum)
• Contribute/manage content for internal communication portal (Nikita) to ensure currency and accuracy of information.

Minimum Qualifications:

• Minimum of Bachelor’s Degree in Management Information Systems, Corporate Training, or equivalent as relevant to discipline. Master’s Degree preferred.
• 4-5  years of broad experience in information systems/management
• Experience developing and delivering in SAP ERP System training modules
• Solid command of ADDIE and Rapid Instructional Design principles and demonstrated skills developing instructor-led and web-based training products
• Ability to effectively communicate thoughts/concepts/information clearly, in both verbal and written form.
• Excellent communication, presentation and facilitation skills to lead groups and instruct classes; analyze communication barriers and provide direction to training participants ; ability to adapt presentation style to ensure learning needs are met.
• Ability to prioritize multiple activities and objectives in a rapidly changing environment and deliver quality service; manage time effectively and meet deliverable deadlines
• Proven effective project management skills, ability to lead project teams and consistently drive for results
• Ability to quickly learn new concepts, systems and processes and comfortable in a fast paced environment, working across multiple projects simultaneously
• Demonstrates adaptability; works effectively in faces of stress, ambiguity, difficult situations and changing priorities to lead change within the IT organization

Alcon is an Equal Opportunity Employer committed to quality through diversity. Pre-employment drug testing.

Submit applications to www.alconcareers.com.

JOB SUMMARY

Essential functions of the position.

SUMMARY:

The Asstant Manager, Servicing Trainer supports new hire training as well as ongoing training initiatives for Hyundai Capital America’s (HCA) auto finance contact center including customer service and collections positions. The trainer will be responsible for on-boarding new hire training in addition to training new company initiatives and skills enhancement. The duties of this role could include some aspects of the design process and creating of training material as needed. This position is based in Dallas, TX and may require travel to California and Georgia. Work environment is fast-paced, customer retentive and teamwork driven

Secondary functions of the position.

• Deliver operational and soft skills training content to call center agents using multiple delivery methods for successful knowledge and skills transfer. Delivery includes planning, preparing and coordinating of training programs.
• Create and maintain effective communication with Supervisors, Management, Collections and other departments to provide trainee feedback, contribute to supervisory coaching, and improve business processes and servicing to impact customer retention, customer service and quality assurance.
• Update training manuals, participant guides, instructor guides, quizzes, tests and training aids with new policies and procedures as required. Communicate policy changes to key personnel.
• Contribute information and improvement feedback to Knowledge Tool
• Maintain training records. Drive operations improvements. All other duties as assigned

EXPERIENCE and EDUCATION
EDUCATION AND EXPERIENCE:

• Bachelors degree in training, teaching or related field preferred
• 5+ years of Previous Training Experience required
• MS Powerpoint, Excel and Word experience required
• Experience in public speaking and group facilitation
• General finance or auto finance experience preferred
• Blended instructional design experience a plus
• Collections experience preferred

REQUIRED SKILLS:

• Strong Customer Service skills
• Strong communication skills (verbal, presentation, listening and written) with all levels in the organization
• Exceptional training delivery skills
• Solid decision-making ability
• Ability to work effectively with many different groups as well as independently
• Competency with classroom management
• Demonstrated learning agility

SUMMARY of BENEFITS
Hyundai takes great pride in providing its employees with a superior benefits package, including 100% employer paid medical and dental plans and a 401(k) with matching.

How to Apply
Please send your resume along with cover letter and salary history to:

http://www.hyundaicapitalamerica.com/HCA_Careers_Details.aspx?jid=2589

Hyundai is an Equal Opportunity Employer M/F/D/V.

Sales Training Manager

We are looking for a Sales Training Manger that thrives on maximizing the sales development and performance of sales teams and working with Sales Market Directors to implement all necessary training needs.

RESPONSIBILITIES

• Conducts training on systems that are critical to processing New Business, Sales, Customer Service or any department requiring customized training for systems as it relates to their area of expertise.
• Assist in creating timely, accurate, and customized programs that meet learning requirements.
• Analyzes sales performance trends to identify opportunities for employee development.
• Observe sales employees on a regular basis and provide documented feedback directly to individuals and their management team.
• Ensures that there is consistency in processes and that all terminology is in accordance with set standards or service level agreements.
• Provides training that is blended learning utilizing classroom as well as one-on-one training for all systems.
• Keeps abreast of training and development industry trends specific to systems training and e-learning technology.
• Evaluates the effectiveness of training programs through various assessment techniques including pre and post training assessments.
• Researches and compiles training materials, analyzes available technical literature and vendor resources.
• Assists in the development of curriculum for materials developed and collaborated with subject matter experts and related departments to ensure quality.
• Assist management in all new hire on boarding and provide introduction to the business policies and procedures.

REQUIREMENTS:

• Train and engage all size groups with ability to communicate with all levels of internal personnel, both verbally and in writing.
• Interpret and develop processes for field offices that include all aspects of their daily work and desired results.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Logical, efficient, keen attention to detail, highly self motivated and self directed.
• Desire a Bachelor’s degree or equivalent and a minimum of four (4) years job-related experience.
• Strong creative ability
• Proven experience with business and technical requirements with ability to learn new systems and instructing others in basic terminology for easy comprehension.
• Knowledgeable in adult learning theory.
• Strong knowledge of Excel, Microsoft Office, with specific emphasis on PowerPoint, Microsoft Live Meeting, and Word. 

50-60% travel will be required.  Currently there are no people management responsibilities.

If qualified and interested, please send resume to Sue Calvery at scalvery@corptalent.com.  

Basic Function:

Specializes in the instructional design of training programs for Michaels Stores, Aaron Brothers Stores, Distribution, and Manufacturing divisions.  Partners to identify training needs, research content, design training and ensure execution.

Primary Responsibilities:

Training Design (60%)

• Researches content by working with subject matter experts, end-users, management and other resources to identify key training deliverables.
• Determines appropriate training methodology (CBT, Self-Paced, Instructor-Led, Video Based, etc.) based on program content, available time and resources, and trainee needs.
• Write video scripts when needed.
• Creates trainer materials that may include trainer’s companions and facilitator’s guides.
• Creates trainee materials that may include skill builders, workbooks, job aids, and ready references.
• Gains approval for program design from course requestor, content captain, other business partners, and supervisor prior to development.

Program Effectiveness (15%)

• Creates monitoring and measurement systems to track the effectiveness and value of training to the organization.
• Solicits feedback from participants and managers to gauge transfer of learning and effectiveness to identify opportunities to improve course design.

Training Refinement (15%)

• Keeps up to date on areas of content expertise through ongoing education, review of new policies and procedures, store visits, and regular communication with subject matter experts and content captains.
• Updates and refine training materials based on changes in processes, new information or feedback.
• Updates training designs on a regular basis to reflect changes in content and feedback from participants, management and effectiveness results.

Training Facilitation (10%)

• Conducts training courses, train-the trainers and coaches subject matter experts on training delivery when needed.
• Utilizes Adult Instructional Techniques to maximize retention and transfer of learning.
• Uses effective assessment techniques throughout training to gauge participant retention.
• Solicits feedback from trainees on facilitation skills to continually refine techniques.

Skills & Experience

• 2 – 3 years instructional design experience.
• 1-2 years retail, restaurant, or field experience preferred.
• BA or BS preferred.
• Exceptional verbal and written communication skills.
• Strong organizational skills.
• Intermediate to Expert user of Microsoft Word, PowerPoint, and Outlook.
• Moderate user of Microsoft Excel.